Experienced Complaints Administrator (Part Time - 15 hours per week)

We are looking for a skilled Complaints Administrator to join this award-winning and innovative organisation in Bristol.

This is a part-time position consisting of 15 hours per week, spread across 2 or 3 week days.

You will play a crucial role in assessing complaints and delivering exceptional customer service. Key responsibilities include evaluating and addressing customer complaints primarily through email communication. This role involves collaboration with two other team members to ensure efficient complaint resolution and maintain high levels of customer satisfaction.

You Will Be:

• Assessing and address customer complaints promptly and professionally.
• Respond to customer inquiries and concerns via email communication.
• Collaborate with team members to streamline complaint management processes.
• Maintain accurate records of complaints and their resolutions.

You Will Have:

• Two years of hands-on experience in Risk or Compliance.
• Proficient in investigative and analytical tasks, adept at evaluating processes and procedures to ensure alignment with requirements and desired objectives.
• Skilled in critically assessing written and verbal communications for compliance with established criteria.
• Strong organizational abilities, with a proactive approach to workload management.
• Excellent written and verbal communication skills, coupled with effective presentation abilities.

Job Info:
15 hours per week, spread across 2 or 3 days.
£14.35 - £15.38 per hour
Holiday pay
Weekly pay

Free on site parking

Duration: 4 - 6 weeks with possible extension
Start Date: 06.04.24

This flexible schedule is ideal for individuals seeking work-life balance.

If you possess the necessary skills and are ready to contribute to a dynamic team environment, apply now to be considered.