Community Housing Assistant

Community Housing Assistant

£19,299.16 + Car Allowance £2,826.09 (for 26 hpw)

Burnley - Agile

Part Time, Permanent (26 hours per week)

About You

Do you have the drive to make a difference by living our client’s values every day to deliver an excellent customer experience?

You'll add significant value supporting their neighbourhood team to maximise their customers quality of life. You'll work with the team to support their residents and communities to help them thrive, delivering a holistic customer service approach.

They are looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to help them implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

You’ll be able to:

• Assist colleagues to deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction.

• Provide an efficient and effective administrative support to the neighbourhood team.

• Be a positive ambassador who lives their values everyday through effective partnership working help them achieve their ambitions.

• Be adaptable and brilliant at working in partnership with their customers, colleagues and communities.

So, take a look at their job profile - if you think you’ve got most of what they are looking for, but not everything, they’d still love to hear from you.

Closing Date: 9.00am on Monday 13th May 2024.

Interviews will take place on Wednesday 22nd or Thursday 23rd May 2024

About the team

Their team is great (if they don’t mind saying so themselves!) they’re led by their Executive Director of Customer Experience. They work hard, support each other, and also like to have fun!

You’ll be part of their new Customer Experience Directorate - where you'll work as part of their Neighbourhood Team