Community Coach

Community Coach

Bromsgrove, Worcestershire

£35,690.20

Full Time, Permanent

Closing Date: Monday 6th May 2024 @ 9am

Interview Dates: Monday 13th and Tuesday 14th May 2024 - in person

Our client has an opportunity for a Community Coach to join them to provide a holistic approach to one of their communities and be the face of all housing related services.

The role

They have an exciting opportunity for a Community Coach to join their team. They believe that empowering people to create vibrant communities themselves is the best option, sometimes they just need a helping hand and support. They are looking for the person that can provide that.

You will use coaching and support skills to help sustain tenancies and build relationships with our customers from pre-tenancy through to termination. You will listen to and work with their customers to empower them to achieve their goals and to help to build a cohesive and engaged community.

You will deal with low level arrears, housing and estate management, resident engagement, employment and budgeting coaching as well as the day to day needs of managing a tenancy. Providing a holistic approach, you will identify and challenge any barriers created by conflicting service measures and processes, that can hinder the development of a customer’s support needs.

You will be required to work closely with all other teams in the business, especially the housing and income officers for your area ensuring consistent communication when working with your customers.

About you

They are looking for an individual with an open mind and can do attitude, along with the ability act with integrity and ensure confidentiality with regards to personal information.

You will have experience of working in a customer-based environment that acknowledges and understands differences and have previously used a coaching model to engage, encourage and enable customers to achieve their potential.

With good communication skills, you will have experience of building relationships with both customer and other professionals.

Due to the nature of the role, you will hold a current full driving licence and have access to an insured vehicle.

What they can offer in return:

• 32 days annual leave plus bank holidays and holiday buy back scheme

• Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare Cash Back Scheme

• Retail Discounts

• Free Parking and Free Refreshments

• Life insurance is also available to members of the pension scheme

Our client reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.