Commissioning Support Agent

We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.

Through smart metering, installation, data services, Electric Vehicle charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity for a Commissioning Support Agent to join our Metering Operations Support Services department working within our Deprogramming team.

As the Second Line Commissioning Support at Calisen Metering, you'll specialise in the commissioning process and gain expertise in working with key suppliers. Your role will include understanding onsite processes, utilising back-office systems for investigation and monitoring, and providing guidance to Calisen Metering Field Services on commissioning queries. You will also serve as a contact point for other departments within Calisen Metering, engaging with suppliers and customers to address queries and requests concerning live and past commissioning processes.

This is a permanent, full-time position working 37.5 hours per week Monday – Friday. The role operates on a hybrid basis, allowing you to work from home most days, while also attending the Wigan office a minimum of 2 days per week. The annual salary for the role is £23,400.

What we are looking for

• A good standard of education (GCSE level including English & Maths or equivalent).
• Experience providing excellent customer service through diverse communication channels (phone, email, face-to-face, etc…), with a strong ability to prioritise tasks to meet deadlines, and desirable prior exposure to Non Half Hourly Data Collection (NHHDC), Non Half Hourly Data Aggregation (DA), or Meter Operator Agents (MOA) services.
• A desirable understanding of electricity & gas industry operations, including knowledge of industry data flows, coupled with an awareness of data security and confidentiality protocols.
• Proficient in Microsoft Office and email with strong communication and interpersonal abilities, numeracy, teamwork, and initiative-taking capabilities, as well as good organisational and administrative skills.

Calisen is proud to be a Real Living Wage paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.

Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams’ backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.

Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.