Commercial Claims Handler

Commercial Claims Handler

Nottingham

Salary - £28,000 - £35,000

Our Client is an Insurance Broker who is looking for a Commercial Claims Handler to work in their Nottingham office. The role will be pivotal to the business and will involve facilitating the claims process for their commercial insurance clients.

The Role:

• Receive and assess commercial insurance claims from clients.
• Investigate claims, gathering relevant information and documentation.
• Collaborate with clients, insurers, and third-party service providers to expedite the claims process.
• Evaluate policy coverage and determine liability and settlement options.
• Act as the main point of contact for clients throughout the claims process.
• Provide clear and timely updates on the status of claims.
• Address client inquiries and concerns with professionalism and empathy.
• Ensure exceptional customer service to build and maintain strong client relationships.
• As Commercial Claims Handler you will stay updated on insurance policies and industry regulations relevant to commercial claims.
• Interpret policy terms and conditions to accurately assess coverage.
• Advise clients on the claims process, potential outcomes, and any required actions.
• Maintain accurate and organised claim files.
• Document all communication, decisions, and actions taken during the claims handling process.
• Prepare and submit necessary documentation to insurers and regulatory bodies.
• Work closely with internal teams, including underwriters and risk management, to facilitate efficient claims resolution.
• Collaborate with external partners, such as loss adjusters and legal experts, to gather information and support claim investigations.
• Ensure compliance with industry regulations, company policies, and ethical standards.
• Stay informed about changes in insurance laws and regulations affecting claims handling.

The Required Skills:

• As a Commercial Insurance Claims Handler, you will need previous experience dealing with commercial claims from either a Broking, Loss Adjusting or Insurance Company background.
• Knowledge of commercial insurance policies and claim procedures.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy in documentation.
• Ability to handle multiple tasks and prioritize workload effectively.
• Proficiency in Acturis software and MS Office will be an advantage, but training can be given.
• Professional qualifications in insurance (e.g., CII) would be advantageous.

Benefits:

• Pension
• Full induction and Training programme
• Hybrid working after a qualifying period
• Free parking at the premises

How To Apply:

• Call or text Rachel Goodman on regarding this exciting claims role based in Nottingham, Nottinghamshire
• Email