Collections Team Leader

Collections Team Leader Salary £35,000

We are searching for someone that is looking to join a successful company based in Redhill and play an extremely important role for the business which is in their collections team as a team leader. Maybe you have been working within another organisation as a Credit Control Manager or collections team leader, if so, this is the role for you.

I have worked with this client for many years now and they have created a very successful business… they are expanding, and therefore the collections team needs your help!

The Role:

• Oversee the debt management team operations to ensure SLA and the expected performance levels are met (Debt reduction, Correct and timely allocation, Customer satisfaction, efficiency, and quality).
• Responsible for debt reduction and minimising the aged/bad debt situation.
• Supporting line manager to improve the collections strategy onshore, offshore and with the external DCA's.
• Supporting line manager and team in implementing customer collections journey
• Supporting in strategy, design and innovation through collaborative work with the key stakeholders.
• Hands on approach with customer interaction to fast track and resolve their queries and debt chasing.

The Person:

• Strong collections team leader experience within a contact centre environment.
• You will have managed a team and set the standards required whilst identifying areas for coaching and improvement.
• High attention to detail with an organised approach.
• Ability to remain calm under pressure and prioritise workload.
• A hunger to learn, develop yourself and your knowledge further with a drive to succeed.
• Logical thinker with a genuine passion about delivering a high level of customer service.

The Benefits

• Great work life balance 37.5hrs per week working HYBRID with a minimum of 1 day per week in the office
• Free parking on-site
• Chances to progress and further your career
• Generous holiday and well-being benefits

This role is a great career role and somewhere that hard work is rewarded, if this all sounds like a place you would like to be a part of please get in touch with me.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.