Collections & Recovery Advisor

Major Recruitment are currently recruiting for a Collections and Recovery Advisor on a rolling 12-month contract, to join a multinational, automotive manufacturer based in Farnborough.

If you are a Customer Service Specialist with experience of dealing with high volume calls, please apply today.

Location: Farnborough

Pay rate: £15ph.

Standard working hours: 37.5hours per week, shift patterns between the hours of 08:30am - 18:00, with occasional Saturdays

The role of the Collections & Recovery Advisor is to optimise customer contact through understanding customers financial circumstances and collecting outstanding arrears.

Duties & Responsibilities

• Speaking to customers over the telephone dealing with their outstanding arrears
• Agreeing repayment plans
• Securing customer payments whiles working with the guidance of the FCA’s Treating Customers Fairly Principle
• Balancing customer needs against commercial viability and company brand values
• You will support management in change activities to enable process improvement and regulatory compliance.

Candidate Specification

• Previous customer service experience is essential, especially dealing with high volume calls.
• Excellent time management skills
• Must be articulate and have excellent communications skills both verbal and written.
• Competent user of Microsoft packages i.e. Word & Excel
• Be capable of handling conflict, negotiating, and avoiding confrontation with the ability to prioritise tasks.
• Be able to makes informed decisions to optimise cash collection and to resolve and potential breaches of contract.
• Team player with a high level of motivation and resilience

INDLS