Customer Service & Collections Executive

The role:

A successful financial services company is now looking for a Customer Serivce & Collections Executive to join its team in Newport. The Customer Service & Collections Executive will play an important role in meeting the overall business objectives in ensuring all customer accounts are up to date with payments. Mon-Fri 9-5, 3 days working from home. Hybrid working is available upon completion of the probationary period. Further responsibilities include…

• Maintain and administer a portfolio of customer accounts
• Negotiate with customers and suppliers to achieve the best payment outcomes
• Use tact and discretion when negotiating with customers and suppliers to build and maintain positive working relationships
• Make recommendations to line managers when appropriate to agree the best course of action on cases in arrears
• Assist line manager with reporting and case summaries
• Communicate with customers in a polite and professional manner to ensure the best possible solutions are achieved at all times

The Company:

• An award winning Financial Services business with excellent customer service and impressive growth plans for the future. Hybrid working is available upon completion of the probationary period.

The Person:

• Customer service experience with the ability to engage positively with customers to achieve mutually beneficial results
• Experience of account collections would be beneficial but not essential
• Demonstrate empathy and understanding in order to achieve the best results for all parties concerned
• Flexible and able to prioritise daily/weekly work schedules
• Willing to go the extra mile to achieve the best collection results on each account
• Excellent communication skills

Salary:

• £26k plus 25 days hols, monthly bonus, health, 3% pension, life assurance, gym membership