Collections Agent - Hybrid working

Collections Agent

Hybrid working

Manchester, Denton

£20k+ plus OTE £32K

UNCAPPED COMMISSION

An excellent opportunity has arisen for a Collections Agent to join a credit management company based in Manchester. Due to growth within the business, they now seek dynamic, enthusiastic members to join their team. If you have a background in collections, banking, utilities, or good inbound/outbound experience. If you're looking for a step up from a typical 'call centre' role don't miss this opportunity to progress in your career! Take action now and submit your application!

What’s in it for you:

• You will be joining a rapidly growing organisation that is offering opportunities to all their team
• Fun and friendly modern office with a Pool Table and other activities to help boost the office environment
• Company Pension scheme
• £2ok+ OTE £32K
• Uncapped commission
• Hybrid working
• 37.5 hours a week on a rota between 8.30am and 7pm
• Extensive training and development programme

Main Duties:

• Accomplishing the efficient and timely collection of debts
• Taking inbound and outbound calls
• Arranging payment within the FCA guidelines
• Ensuring customer's payments are kept up to date Meeting and exceeding KPI'S within quality cash collocations and productivity
• Negotiating payment arrangements
• Assessing customers' ability to pay outstanding balances
• Liaising with clients via the in-house system to resolve outstanding queries
• Communicating over the phone and by email with clients

Skills:

• Strong Negotiation Skills
• Disciplined approach to time keeping and processes
• Good questioning skills
• Confident working under pressure
• Ability to work to targets and exceed KPI's

At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer.

Due to the high volume of applications, we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.