Collections Advisor

Collections Advisor

Kettering

Up to £28k per annum

Agenda Partnership is working with a Kettering based client who are seeking a Collections Advisor to join their team on a full time, permanent basis who will have responsibility for managing a portfolio of business accounts directing and coordinating collections on bad debt accounts and advising on any collections issue.

In addition, this role will be the main point of contact between the business and the business representatives who are field based to maintain and build relationships and promote the features and benefits of a credit programme to support with account receivables and bad debt with their clients.

Day to day duties and responsibilities include:

• Manage the receivables and collections which will be 70% of the working week
• Resolve customer issues and retain customer satisfaction
• Report and track net losses to sales management
• Answer field and customer questions concerning the credit program and account status
• Educating franchisees on collect program
• Recommend legal action to management and carry out all necessary court follow up action
• Ensure collection procedures adhere to corporate policy
• Determine and negotiate partial and extended payments
• Developing strong business relationships with Regional sales management and the Regional franchise sales force to achieve sales goals
• Promote Credit Sales programs to the field at every opportunity
• Educate field sales personnel on program features and benefits
• Handle client credit approval 'appeals’ as needed
• Provide management team with weekly forecasts

Skills and experience required:

• Experience of directly related collections experience in a Financial Services environment
• Professional telephone manner
• Excellent computer skills and knowledge including Microsoft Office
• Strong written and verbal communication skills