Collections Advisor

COLLECTIONS ADVISOR – BASINGSTOKE – FULL TIME – 3 MONTH FTC - £24K

Reed is delighted to be working with a national organisation seeking a confident and organised individual to join them on a 3-month FTC as a collections advisor. The role involves working in a dynamic Customer Service and Collections environment, requiring a confident telephone manner and strong time and task management skills. Based in a bustling, open-plan office with standard working hours from 8:45 to 17:15, they also offer a flexible shift system along with hybrid working.

The Role:

The primary focus is on an effective collections strategy that addresses customer arrears and defaults by actively pursuing debtors, resolving collection barriers, and handling administrative tasks that support payment facilitation and loss minimization.

Responsibilities:

• To follow the department policy and procedures, TCF principles and all FCA regulatory compliance e.g. Data Protection, Anti Money Laundering (AML) and Financial Securities CONC
• In cases of arrears where the actions of the partner are causing arrears or preventing collection, reporting to such matters to line management and working as directed to resolve the specific case and contributing to the resolution of root causes.
• Ensuring a particular focus on larger arrears cases and those where likelihood of loss seems high. Progress on such cases is to be communicated to line management and guidance sought and followed as required.
• To carefully monitor new and existing arrears cases and actively chase all monies due on unpaid customer invoices primarily by telephone, and where appropriate e mail and/or letter, always with the end goal of securing payment or a specific commitment to pay.
• In cases of arrears occurring due to administrative error, taking corrective action, and ensuring that root cause issues are addressed, raising issues with line management where required.
• Responding accurately and in a timely manner to general queries regarding arrears cases from both customers and internal staff while maintaining the focus on collection and /or avoidance of loss.

If you are interested in the above position, feel free to apply and someone will be in contact to discuss further.

We look forward to receiving your application.