Collections Advisor

Rochdale- Hybrid, 2 days a week in the office, 3 days home based- after training

37.5 hours per week, Monday to Saturday, roughly 1 in 4 saturdays- no evenings or sundays

The role of Collections Advisor:

As a Collections Advisor, you will be the primary point of contact for customers who are experiencing problems paying their monthly finance payment. You will work closely with customers to understand their individual circumstances and agree on an apporpriate solution. In addition to handling inbound and outbound calls, you will also respond to emails and other forms of correspondence from customers.

Your day-to-day as a Collections Advisor:

• You’ll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties
• Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability
• Guiding and supporting each customer, ensuring the best and most effective customer experience
• Adhering to all aspects of Treating Customers Fairly, consistently demonstrating the company’s values and behaviors.

To be successful in the role of Collections Advisor, you will need:

• Proven experience in a regulated collections environment
• To have the ability to adapt to change and willingness to embrace and implement new ideas.
• Strong computer skills, including proficiency with Microsoft Word and Excel.
• Attention to detail and excellent time management skills.

What do we offer in return?

• Attractive Salary DOE: £24- £26,500 basic with monthly bonus, average being £350 per month
• Remote / Flexible working (3 days home based after training)
• 25 days holiday + bank holidays
• EAP service and employee wellness plans
• Regular employee engagement events
• Amazing office and facilities in Rochdale

Apply now!