Collection Sales Agent

We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts

We are looking for call centre agents to work a 37.5-hour week between 8am to 8pm Monday to Friday. It is a hybrid role (generally 3 days in the office and 2 from home), and your primary duties will be making and receiving telephone calls with customers to arrange payment of outstanding debts

The basic salary is £21,700 plus a monthly bonus based on your performance, giving you a realistic earning potential of £28,000+ per year

Position

• Handling difficult conversations in a sensitive and professional manner with customers over the telephone
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
• Working in an open plan, contact centre environment - achieving personal and team targets
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Requirements

• Previous experience working in a call centre or credit control type role is important
• Clear and confident communications skills - both writing/data entry and over the telephone
• Being comfortable working to targets - earning more money based on your achievements
• Strong IT skills - we use different technologies and systems and need you to pick these up quickly
• Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
• Problem solving abilities - able to ask the right questions to get the information you need

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment

Please apply to find out more