Cluster Manager

Job Reference: CL/PL/11-03/1104/18

Job Title: Cluster Manager

Location: Mobile

Region Covered: Devon and Cornwall

Salary: Competitive

Hours per week: Variable Shift Rota - 06:00 - 14:00 - 40 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

As Cluster Manager you will manage and maintain a high standard of service in all areas of responsibility and work in the required manner under the direction of the Operations Manager to ensure the provision of an efficient and effective service to the end user.

Key Responsibilities:

• To effectively allocate tasks and responsibilities to In-Store Cleaning Managers and direct reports across a geographical area and take the necessary steps to ensure the specification is delivered at each site
• To establish and maintain high standards by monitoring the work completed, rectifying unsatisfactory standards and completing the appropriate documentation
• Support Recruitment, Development and coach team of In-Store Cleaning Managers to drive them towards working autonomously
• To Actively support in cover cleaning/deep cleaning where required
• To liaise daily with customer representatives and In Store Cleaning managers to proactively resolve difficulties and maintain positive working relationships.
• Attend meetings as required by Operations Manager/Account manager to assist in effective communications with both management and customers
• Maintain budgetary controls over the use of all equipment and materials.
• Check that equipment is clean and in safe working order and that materials are used correctly
• Maintain budgetary control overworked hours organising workloads fairly and within the specified budget.
• Carry out regular Staff Meetings to assist in effective two-way communication and to communicate the company’s aims and objectives to team members.
• Carry out appropriate induction of In-Store Cleaning Managers maintaining close contact throughout their initial period to ensure full support and the required standards and productivity are achieved
• Responsibility for managing cleaning products and PPE stock whilst adhering to agreed budget levels
• Deliver “on the job” training as required to ensure correct methods and working practices are carried out
• Carry out continuous assessments of team members to identify training needs and correct unsatisfactory practices.
• Ensure all employee training is recorded on appropriate documentation.
• Deal with grievance, disciplinary or welfare matters with support from line management and Human Resource Team
• Work with In-Store Cleaning Managers to conduct workplace investigations, disciplinary meetings and grievance hearings with support from Regional Management and or the HR Team
• Accurately report sickness and absenteeism and ensure absence levels are managed at the store level including carrying out welfare meetings and return-to-work interviews
• Ensure all reporting deadlines are met in a timely fashion E.g. payroll submissions
• Ensure the company’s Health and Safety policies are operated at all times and all accidents are properly recorded/investigated
• Co-operate with the business on matters of health, safety, security and welfare to enable the company to meet its statutory obligations.
• Ensure direct reports use all equipment and substances in accordance with their training and instruction.
• Ensure all employees make full and proper use of any safety system of work and appropriate PPE
• Ensure any personal injury, dangerous occurrence or work-related condition is reported appropriately and an entry is made in the Accident Book according to Health and Safety.
• Other duties reasonably expected to deliver an effective and efficient service to our customer

Performance Standard

• To support Satisfactory budget control and time gate control within own region
• Positive relationships with colleagues and client representatives
• To support Green Audit results within an area
• To support Employee turnover within the area
• To support Sickness and absence control within the area – proactive management to reduce
• To support Grievance, disciplinary and other ER issues within the area

Output expectations

• Self-motivated and able to work effectively in a fast-paced environment
• Have a positive and focused attitude when dealing with all colleagues
• Be able to take personal responsibility
• Have a flexible and positive attitude towards work

About You: