Clinical Operations Director

Clinical Operations Director

Location: Saffron Walden, Essex

Status: Full-time, permanent

Salary: £70-80k

As Clinical Operations Director you will be responsible for the operational day-to-day management of the service including operational excellence, efficiency and effectiveness of service delivery ensuring CA Case Management Ltd's compliance with relevant legislation and clinical standards.

CA Case Management are a specialist brain injury case management company which deliver services to clients with acquired brain injury. The service accepts instructions from a range of professions including personal injury lawyers, insurance companies and Court Appointed Deputies and provides support for both adults and children. CA Case Management are part of the HCML Group.

The key responsibilities of the Operations Director span 5 areas:

Compliance

• To ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance 'Essential Standards of Quality & Safety'.
• To ensure the delivery of safe, personalised services to each individual client through assessment, person centred planning and regular outcome focused reviews of services.

Service Delivery

• To ensure the delivery of person-centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible.
• To ensure care/support services are structured in a way that provides flexibility, reliability, continuity and accessibility.
• Working with the office manager, to ensure that all new referrals are responded to in a timely manner.
• To oversee the co-ordination of support workers across all areas.
• To ensure good communication and links with all stakeholders with regard to the provision of services including solicitors, Deputies, clients and their relatives.

Team Management

• To ensure that there is a co-ordinated and consistent approach to service provision that is cost effective and efficient.
• To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth.
• Absence Management
• To ensure that processes and procedures are in place to meet the various organisational and staff requirements with regard to human resources issues, and offer guidance and support to staff at all levels.
• To ensure that staff are trained for their roles and responsibilities and that support staff within the team have access to appropriate training and learning opportunities.
• Undertake supervision of professional case managers and lead the team by managing and coaching using appropriate leadership style and judgement to decided which intervention will achieve the best result

Service Development

• In partnership with the Director participate in the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative services to our clients.
• To manage projects that will improve the efficiency and effectiveness of the service.
• To ensure the development of robust systems and procedures.

Quality Assurance

• To implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services.
• To deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met, including regular review, annual service user questionnaires etc.
• To resolve all complaints in accordance with Complaints & Compliments Policy.

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

• A minimum of 10 years working in a health or social care setting.
• At least 5 years experience in a relevant/comparable management position.
• Experience of managing a home care service.
• Ability to recognize and develop additional opportunities for the service.
• Ability and willingness to travel.
• Demonstrable leadership skills.
• Able to prioritize heavy workloads and deliver under pressure
• Highly organized
• Excellent communication skills
• Professional Health or Social care qualification eg physiotherapist,
• occupational therapist , social worker or nurse and registration to appropriate regulatory body.
• Relevant Management qualification - Level 5 or above.
• Full, clean driving license

• Minimum 5 years working as a brain injury/complex injury rehab Case Manager
• A knowledge and understanding of the current legal responsibilities and standards of the service

Clinical Operations Manager - Home care service Director - Care Manager - Operations Director - Clinical Lead