Clinical Administrator

Clinical Administrator

£22,760 - £23,543 pro rata, per annum (depending on experience)

Plymouth

Part time, maximum 34 hours per week. Sunday and Monday required, other days flexible

St Luke’s Hospice has an exciting opportunity for an experienced administrator to join our established Clinical Admin team which supports clinical colleagues across our 3 clinical services - the Community, IPU and UHP teams.

You will provide them with a timely and comprehensive administrative service that enables them to deliver excellent patient care. A significant part of this role is telephone based, so experience of and comfort dealing with potentially anxious patients, families and bereaved people is important.

What You’ll Be doing

• Provide a full range of administrative duties, including copy & audio typing, minute/ note taking, filing, distributing post and administrative duties.

• Receive incoming telephone calls, triaging to relevant teams

• Co-ordinate arrangements for meetings, including distribution of associated paperwork, compiling agendas and taking, typing and circulating notes.

• Provide specific patient information from relevant clinical computer databases on request.

• Support the weekend working system ensuring correct information is available & communicated and telephone is transferred.

• Liaise and work closely with all staff within St Luke’s Services, NHS staff and other Health Care Professionals

Please refer to the job description for full details of the role.

About you.

• You will have administrative/secretarial experience and have worked in a patient/customer facing service environment.

• You will have the ability to remain calm under pressure and manage stressful situations in a compassionate and professional manner.?

• You will have excellent organisational, communication and IT skills will be crucial to be successful in this role.?

• You will be able to work independently, organising your own workload on a daily basis, you will also be comfortable working flexibly as part of the team to respond to changing priorities in a rapidly changing environment. ??

St Luke’s are committed to equality of opportunity, to being fair and inclusive, and to being a place where everyone can bring their whole selves to work. We therefore particularly encourage applications from candidates who are likely to be underrepresented in St Luke’s workforce. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQ+ people.

Closing Date: 23rd April 2024

1st Interview Date: TBC

2nd Interview Date: TBC

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.