Client Services Manager

Posted 23 April by Henry Nicholas Associates
£28,000 - £43,000 per annum
Bristol , Avon
Permanent, full-time
Be one of the first ten applicants

Register and upload your CV to apply with just one click

View all jobs
Posted by Henry Nicholas Associates
  • Client Manager
  • Account Manager
  • Client Services Manager
Client Manager / Account Manager

Overview of Company:

Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness, emphasising smart work over long hours.

The experience we need:

We're seeking an experienced Client Manager with a proven track record in client success, retention, and upselling. The ideal candidate will have:
  • At least 3 years of experience as a client manager in a digital marketing agency, preferably in SEO.
  • Proficiency with project management tools, especially Asana.
  • Strong communication, leadership, and organizational skills.
  • Ability to thrive under pressure and manage multiple clients and deadlines simultaneously.
The role:

As a Client Manager, you'll play a pivotal role in building and maintaining client relationships. Responsibilities include:
  • Understanding clients' businesses thoroughly and translating their goals into actionable strategies for our SEO team.
  • Leading delivery teams to ensure client needs are met efficiently and effectively.
  • Managing client contracts, renewals, and upselling opportunities.
  • Prioritising workloads and managing client expectations to maintain high-quality deliverables.
  • Leading and empowering a team of client executives and virtual assistants to support client work and administrative tasks.
More About the Company:

Working as part of a client-focused model which revolves around three key stakeholders:
  • Client Managers: Responsible for client retention and satisfaction.
  • Project Managers: Ensuring effective project delivery and profitability.
  • SEO Strategists: Driving results by setting and achieving KPIs with clients.
Operating in client pods, each led by a Client Manager and supported by dedicated teams of client executives and SEO specialists.

What's on Offer:
  • Competitive salary ranging from £28,000 to £43,000, with upsell opportunities of £5-10k in the first year.
  • Generous benefits package including holidays, healthcare, professional development budget, and lifestyle perks.
  • Hybrid working arrangements and flexible hours.
  • Opportunities for international work and regular team incentives.
How to Apply:

To apply for the Client Manager position, please submit your CV by hitting the apply button on this page. If your profile aligns with our requirements, we'll contact you via email to schedule an interview. Join us in shaping the future of SEO marketing!

Reference: 52523990

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches