Client Services Executive

Location – Reading with hybrid working available
Salary - Up to £28,500 per annum
Contract – Fixed term contract – 6 Months fixed term contract with the potential to become permanent 
Hours  - Monday to Friday, 08:30 – 17:00/ 09:00 – 17:30

This is a rare opportunity to join one of the UK’s foremost vehicle rental specialists and deliver an important element of our sales approach, supporting our aim to maximise the growth and profitability of the business.

Based in our commercial hub in Reading, as Client Services Executive, you will provide invaluable assistance to both our customers and our sales colleagues, allowing them to focus their attention where it is best used – building relationships and winning new business. This is very much a customer-facing role, and you will work closely with our customers, sales and client facing teams and build up positive relationships with both prospective and existing clients by preparing business reviews, proposals, and presentations for customer visits.

Within the team, you will be responsible for managing and overseeing the CRM and commercial intelligence such as bid libraries, which are critical to our success as well as providing MI and reporting to guide business decisions. Externally, your knowledge of how we deliver the Northgate experience to customers makes you the natural contact for vehicle enquiries, customer questions and, occasionally, complaints too.

Ours is a busy and rewarding environment in which, when it comes to our sales teams, you will be one of our in-house experts - a trusted, go-to contact for peers and customers alike.

What’s in it for you?

Salary- Up to £28,500 per annum depending on experience and specialist knowledge.

Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!

Pension- 5% Employer Contributions. 

Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).

Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.

About you

• Firstly, you have built your success on great relationships – whether a colleague or a customer, you understand what is important to those you speak with and meet.
• You are an exceptional administrator who understands the sales journey – you are in your element when balancing workloads to meet sometimes competing deadlines.
• You have common sense, commercially minded business approach – you can use MI and business intelligence to identify opportunities to strengthen relationships and maximise profitability.
• You get involved in every part of the business – you take pride in understanding exactly what makes your business tick and lead by example, setting high standards.
• You have a well-planned and creative approach to solving problems – you care about your customer and can quickly understand issues and solutions. If you do not know the answer, as Client Services Executive, you know who does!

About us

Part of Redde Northgate plc, Northgate Vehicle Hire has grown to become the UK’s largest B2B light commercial vehicle rental provider. We’re here to keep people and businesses moving, that’s what we do. Whether that’s by renting one of our cars or vans, managing a customer's fleet, servicing, and repairing their vehicles, assisting with insurance, helping to deal with the consequences of an accident, or selling off unwanted fleet.  With the best people and businesses in the industry within our Group, no one else can do what we do!

Be part of the future of vehicle rental

If you would love to be a part of our amazing Client Services team we encourage you to find out more. Apply today!