Client Services and Coordination Manager

Are you a professional who has experience of working with key clients? Helping to engage with those clients and further generating new ways of working together?

This role sits within the Client Loyalty team of a professional services provider.

This team independently capture insights from clients and intermediaries to understand what is done well, and what can be done to be even better.

Feedback is captured via client surveys and face to face in-depth interviews, so you will need to have experience of market research and collecting data/trends.

The successful candidate will take ownership of these programmes by engaging with and supporting client-facing teams internally, driving action, sharing insights, distributing best practice across the company, delivering themed workshops, and creating case studies.

Ultimately the objective is to increase loyalty, build deeper relationships and add value to clients, which in turn will identify opportunities to retain and grow relationships with them.

Knowledge & Experience

• Previous experience in professional services / financial services environment in similar role
• Focus on managing client listening / client experience / relationships / key clients
• Confidence and gravitas to influence senior management, and colleagues at all levels
• Excellent communication skills, both written and verbal
• Tenacious self-starter with project management skills and attention to detail
• Strong time-management
• Experience working with complex Excel spreadsheets