Client Services Account Manager

Our client, a leading B2B information and technology organisation with a global presence, is seeking a dynamic and experienced individual to join as a Customer Success Manager.

Role Overview:

As a Customer Success Manager, you will have a portfolio of client accounts within a defined territory. Your primary responsibility will be to deliver exceptional service to clients, guiding them through a comprehensive 360-degree service schedule aimed at maximising growth opportunities across their suite of products. Your ultimate goal will be to ensure the renewal of services for each client.

Key Responsibilities:

• Understand and align with customer strategy and objectives relevant to the portfolio.
• Achieve monthly revenue targets on account renewals.
• Proactively identify and pursue growth opportunities within your portfolio of accounts.
• Maintain a robust pipeline of portfolio opportunities to achieve growth targets.
• Effectively manage customer contact levels through organised diaries.
• Conduct Teams meetings with customers for account reviews and renewals.
• Ensure all customer requests, requirements, queries, and training needs are met promptly and efficiently.
• Provide valuable feedback from customers to the business.
• Accurately log all interactions on the internal CRM system.
• Communicate product updates to customers as necessary.
• Participate in training and take ownership of personal development.
• Collaborate with colleagues and provide assistance when necessary.
• Represent the company in a professional manner at all times.

Required Skills and Experience:

• Previous experience in a similar role is essential.
• Excellent customer service skills with a proven track record.
• Strong determination to exceed sales targets and objectives.
• Proficient in objection handling.
• Self-motivated with excellent attention to detail.
• Strong administrative, planning, organisation, and time management skills.
• Capable of working under pressure to tight deadlines.
• Takes responsibility for actions and commitments.

Benefits:

Generous holiday allowance with incremental increases.

Hybrid working model with the option for remote work 2 days per week .

Job Type: Full-time

Salary: £26,500.00-£40,000.00 per year

Benefits:

• Company pension
• Employee discount
• Life insurance
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 1 year (preferred)
• sales: 1 year (preferred)