Client Service Manager

You'll be an experienced Leader, able to operate strategically and comfortable managing through your Team Leaders, who are leading Insurance technical teams.

You will have a track record of successfully developing your people while motivating them to excellent performance and delivering the highest possible levels of service to your world wide clients.

Our major Insurance Client is seeking an experienced and driven People Manager to lead a growing team within a very successful Business Unit.

Our Client offers and embraces a hybrid working model with a collaborative working environment in the office 2 days per week allowing 3 days per week to be spent working on a remote basis.

As Operations Manager your responsibilities will include:

• Leading your teams to deliver service excellence.
• Managing and monitoring operational performance against SLA's.
• Make decisions on complex, tactical and operational issues.
• Budget creation for the department; manage costs, working within financial objectives for the department.
• Supporting and instigating continual process and operational improvement.
• Working with the Senior Management Team on all aspects your Client's activities and managing business risks.
• Maintaining effective working relationships, internally and externally.
• Work closely with the Sales and Service teams in all locations to satisfy specific client requirements.
• Direct all people related matters including recruiting, performance management, training, compensation, talent mapping, succession planning.
• Maintain individual performance and development plans for direct reports with effective mentoring and performance feedback.

To be successful as an Operations Manager you will demonstrate:

• Strong knowledge of the Insurance Industry in order to support client and technical issues.
• Excellent people and operational Management experience with a record of success of service delivery, people development and change management.
• Excellent interpersonal skills and an approachable, confident outlook.

Benefits

• Competitive Benefits Package
• 27 days annual leave, up to 4 days flexible, bank holidays
• Excellent pension contributions
• Private medical cover
• Life assurance
• Income protection
• Employee assistance programme
• Generous Family Leave
• Plus a range of Flexible Benefits including the option to buy or sell up to 5 days holiday per year
• Cycle to work
• Dental insurance
• Health assessments plus many more