Client Service Adviser

Account Handler / Client Service Advisor - Real Estate Practice

Do you have a genuine curiosity about specialising within the Real Estate insurance arena ?

Can you demonstrate proven Account Handling and Client Service skills from within the commercial insurance sector? If so, then we have a phenomenal opportunity to join us in our Real Estate Practice as a Client Service Adviser.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this wide and varied role you will be working with Client Managers to ensure the highest level of service and technical advice to each assigned Client in line with the agreed service levels. Daily responsibilities will include:

Complying with regulatory and other standards as advised by line management including the creation of accurate and timely policy document, premium invoicing and debiting

Identifying improvements in Client risk and insurance programme design and making recommendations to the Client Management team on actions vital to achieve this

In accordance with the National Broking Strategy, negotiating renewal terms, midterm adjustments and cover extensions

Identifying revenue development opportunities on allocated Client accounts and making recommendations to Client Managers

Liaising and collaborating with Clients, Colleagues and Markets.

How this opportunity is different

There are many opportunities within the insurance market to work as an Account Handler or a Client Service Advisor, but this is a true chance to specialise in an exciting niche sector of business. You'll have the opportunity to learn from and be mentored by some highly skilled and knowledgeable colleagues who are keen to help develop the future stars of the team.

Skills and experience that will lead to success

• Commercial insurance experience ideally with exposure to Real Estate or Property Owners Risks.
• Cert CII qualified or progressing towards
• Good working knowledge of MS Office, Internet
• Ability to pick up and learn a selection of specialist Aon IT systems
• UK commercial insurance experience ideally with exposure to Property Owners risks
• Standout colleague

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on 

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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