Client Relationship Manager

Client Relationship Manager

Hours: Full time 9-5:30 Mon-Fri, although flexibility will be required for some weekend work and meetings as and when required

Pay: Up to £35k per annum DOE

Location: Holloway Road N19, however some travel to meet clients and other offices will be required, after initial period some home working will also be permitted on a hybrid working style

As an experienced account manager, you will manage a portfolio of clients including large commercial companies and non profits, to local charities and businesses our client currently supplies services to. They are a leading, nationwide, direct sales network with associated offices all over the UK and worldwide.

They are currently looking to expand their Client Relationship team to better service their existing portfolio of exciting clients that do fantastic work within the charity sector. You will provide robust strategic planning and effective leadership for impeccable campaign set-up, roll-out and development, with responsibility for day-to-day management of each campaign within your own client portfolio.

Key Responsibilities of a CRM:

• Develop and manage strong key stakeholder relationships
• Daily point of contact for clients and suppliers, working directly with operational staff and key stakeholders dealing with all campaign requirements
• Product development / innovation
• Develop client campaign materials and training for each fundraising campaign in line with all legal and regulatory requirements
• Manage forecasts, ensuring they are deliverable
• Provide solutions and identify campaign development and innovation to maximize the effectiveness and profitability of client campaigns
• Liaise with all internal departments and suppliers to meet or exceed all campaign deliverables
• Develop reporting suite in line with business requirements
• Conduct quarterly review meetings with clients and senior management team

Desired Knowledge, Skills and Attributes:

• Experience in similar type of Account Management role, within the fundraising sector is desirable but not essential
• Proven experience of contract negotiation and management of a portfolio of multiple accounts
• Excellent organisational skills with experience in developing business cases, financial modelling and project implementation
• Excellent communication skills including proven experience of presenting/training
• Ability to work to tight deadlines and work both independently and in a team

If you are interested or would like to hear more about the role, please apply with an up to date CV and we will access your suitability and pass your CV on to the recruiter that will contact you via the information you provide on your CV.

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