Client Relations Specialist

• Client Relations Specialist required for immediate start.
• Previous experience working in customer relations and/or in telecommunications roles is an advantage.

Client Details

You will be working for a top Law Firm which works exclusively for high net worth clients based in London.

Description

As Client Relations Specialist you will be the first point of contact for prospective clients, responding to online enquiries and answering phone calls with warmth and sensitivity.

Other duties include:

• Liaise with a team of solicitors, and understand the best match for a prospective client, and work with that professional to arrange and prepare for the initial client meeting.
• Welcome clients to initial meetings with solicitors and follow up afterwards.
• Maintain relationships and engage with clients to ensure that they receive the best possible care and service.
• Maintain immaculate records, and monitor and optimise your own KPIs.
• Other ad hoc administrative duties which will need to be undertaken and some potential project work

Profile

The successful Client Relations Specialist will possess the following:

• Experience working in a client-facing or operations role
• Degree level education from a good university is desirable, but not essential
• Legal understanding is beneficial
• Excellent communication and interpersonal skills
• Excellent telephone manner - articulate and able to adapt style and tone accordingly
• High level of emotional intelligence
• Good stakeholder management
• Highly organised and with a good eye for details
• Ability to multi-task and prioritise effectively
• Tenacious and able to work under pressure
• A real desire to understand how our business operates and succeeds

Job Offer

The position is full time and permanent.

• Start date: Immediate
• Shift work and some weekend work required on a rota basis
• Competitive salary paying up to £34,000 depending on experience
• Discretionary bonus
• 25 days annual leave
• Excellent employee benefits (private health and dental insurance, EAP)