Client Operations Apprenticeship

Employer: Hargreaves Lansdown

Apprenticeship Provider: Multiverse

Apprenticeship Programme: Digital Business Accelerator Level 3

Schedule: 9:00am - 5:30pm - Apprentices will be required to attend the office 5 days a week

Start Date: September 2024

About

Looking for a smart, strong start to your career with a FTSE 250 company? Get your foot on the ladder at one of the UK's most respected financial companies. Whether you're interested in business, finance or tech, there's a place for you at the HL office in Bristol.

About the role

Are you looking to join a fast-growing, innovative business where you can gain valuable on-the-job experience? Hargreaves Lansdown are looking for apprentices to join their Client Operations scheme in Bristol. You’ll be joining the award-winning service team and providing exceptional service and support to over one million financial services clients. This is a fantastic opportunity to build your communication skills, develop your financial acumen and get hands on to learn about savings, pensions and investments first-hand. We’re growing quickly, and want to bring new talent, like you, into our business! We welcome applicants from a range of backgrounds and look forward to implementing your skills and experiences within our team.

A typical day

• You'll be supporting the Operations teams with office and administrative tasks, such as administering client instructions on their accounts.
• The roles are largely data administration based, meaning you will have a hand in database analysis, implementation and/or maintenance.
• Some telephone work to support third parties and our clients.
• Answering queries effectively and efficiently, via phone, email and in person.
• Deliver outstanding customer service, that puts our clients at the forefront.
• Ask the important question to better understand our clients and their needs in order to deliver the outstanding service they expect.
• Using a few different systems, such as SpiderMail and Broker Focus, data skills and working with your team to answer simple and complex client queries or support a colleague in another part of HL.
• Get an understanding of business fundamentals, data development skills and project management skills and using them to streamline your work and our processes.
• Contribute any concerns, suggestions or improvement ideas to meetings and managers.
• Assist with projects/ tasks, as needed.

You must have

• GCSE English & Maths 4-9 (C-A*) or equivalent

Skills Needed

• Coachable - you are self-reflective and strive for continuous improvement.
• Determined - you are obsessed with the client and will do whatever it takes to ensure their needs are met.
• Connected - you can build a personal and supportive relationship with our clients and with each other.
• Creative - you are motivated to find creative ways to solve problems and develop new solutions.
• Adaptive - you are bright and curious, flexible to change and ways to improve.
• Responsible - you will become an expert to help our clients identify and achieve.

Perks and benefits

• Bike to work scheme
• Casual dress code
• Discounts
• Enhanced parental leave
• Equity/Share options
• Flexible working hours
• Mentor scheme
• Multiverse community hub
• Social events
• Volunteering
• Showers on site
• Multiverse Community
• Pension