Client Liaison Representative

Location: Cardiff
Salary: From £22,369.35 - £24,300 depending on experience
Contract: Permanent
Hours: 37.5 Hours per week across Monday - Friday

Is Customer Service your forte? Are you keen to develop and progress in a prestigious organisation?

As a Client Liaison Representative, you will play a pivotal role in supporting our clients on their journey to receive compensation for accidents they have been involved in. The role is primarily focused on liaising with clients to ensure their claims have the correct level of information, using your ability to balance empathy with professional integrity to facilitate a smooth client journey through various legal portals and processes.

What’s in it for you?

Salary- From £22,369.35 - £24,300per annum depending on experience, plus a competitive bonus

Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!

Pension- 3% Employer Contributions. 

Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).

Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.

About you

• You will have a passion for delivering excellent customer service either from a contact centre environment or retail / hospitality setting.
  You have excellent written and verbal communication skills, dealing with clients, colleagues, and suppliers via all contact methods.
• Proven effective time management and organisational skills within a task-based environment.
• Knowledge or experience in a claims or personal injury setting is desirable but no essential.

About us

NewLaw is a leading specialist law firm and is part of Redde Northgate plc. NewLaw is ranked in the Legal 500 and Chambers and Partners for three areas; Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

Be part of our future

If you are keen to join NewLaw Solicitors as a Client Liaison Representative please apply today!