Client Experience Advisor 39530

Client Experience Advisor - 39530

£23.63/hr Umbrella (inside IR35)

6 month initial contract

As a Client Experience Advisor, you'll be an expert in our brands to achieve the right-first-time response and the highest level of customer service. You'll be part of a large team, working in a fast-paced and energetic environment, managing your case workload daily, and meeting tight deadlines.

In your first week in this Client Experience Advisor role, you can expect to:

• Respond to clients' enquiries and complaints on our exciting vehicle lineup and products
• Introducing customers to the Retailer network and supporting them to deliver an exceptional customer experience
• Managing customer, retailer and third party contact (telephone/e-mail/digital/letter) taking ownership through to final closure
• Being an expert Case Manager and offering robust solutions whilst adopting a Customer-first approach at all times, subsequently achieving fast case resolution
• Where required, quickly implement the required escalation process and ensure they are adhered to on each occasion.

To apply for this contract Client Experience Advisor role, your soft skills, expertise and experience should include:

• Advanced customer service experience and computer literate
• Excellent timekeeping and stakeholder negotiation skills
• In addition, you should be numerate with excellent attention to detail, with the ability to outline information in a straight forward manner.

If this contract Client Experience Advisor in Coventry motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included