Client Experience Advisor 39512

Client Experience Advisor – 39512

£24.43/hr Umbrella (inside IR35)

Division: Sales and Marketing

Location: Whitley (hybrid)

12 month initial contract

Position Description:

As a Client Experience Advisor, you will be a knowledgeable expert in our client’s brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis. 

The successful individual will be responsible for offering exceptional client support for all product owners, being a critical point of contact and resolution.

Key Responsibilities

• Building rapport with clients & retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible
• Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email
• Identify and manage any complaints on the initial contact
• Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do
• Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer
• Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance
• Provide creative client and retailer solutions where the client is at the heart of all decision making

Essential Skills, Knowledge and Experience

We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences

• Experience in delivery of exceptional client experiences is desirable, including client experience team members from automotive brands
• An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
• Experience of managing a high volume of queries
• Customer Service Call Centre experience (desirable)
• Resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
• An effective team player, actively leads, develops and supports team members
• Strong communication, time management, decision making and problem solving skills
• Strong stakeholder management skills
• Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
• Ability to identify opportunities for improvements and implement change

We'd love you to apply for this contract Business Process Engineer position in Gaydon, and we're waiting to hear from you.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included