Client Case Handler

Direct Life are a protection insurance outsource and technology supplier. With over 30 years’ experience we are passionate about ensuring people have the right insurance in place to protect themselves and their loved ones.

We are looking for a Case Manager / Client Case Handler, who can deliver excellent customer service. You will be allocated a set of business partners, for whom you will oversee their customer’s applications using our advanced systems to monitor progress, provide updates and deal with queries.

Working as a Case Manager you will receive;

• A starting salary of £22,260 per annum
• Opportunity to work on a hybrid basis after successful completion of initial training.
• Generous holiday entitlement (plus all the bank holidays) as well as your Birthday off when it falls on a working day.
• Access to our Choice Discount and Choice Benefits employee portal where you can access a huge range of money saving offers and discounts at high street brands.
• Life and Private Medical Insurance.
• Pension Scheme.
• Opportunity to apply for Share Save schemes

In the role of a Case Manager you will;

• Manage Insurance applications through to completion.
• Provide quick and accurate communication/liaison with customers, advisers and insurers.
• Keep clear and accurate records of the progress of each application.

Key skills and expertise;

• Ability to organise and prioritise own workload
• Delivery of service excellence
• Proficiency in the use of IT
• Attention to detail
• Excellent written and verbal communication, literacy and numeracy
• Results orientated
• Ability to work on own and within a team.

Additional Information

The working hours are full-time, 37.5 per week, either working 8am to 4.30pm or 9am to 5.30pm Monday to Friday.

Initial training will take place in our office which is based in Chichester city centre.

After the successful completion of your initial training, you will be offered the opportunity for hybrid working. Hybrid working means you’ll have 3 days working in the office and two days working remotely (if you have the appropriate set up).

If this sounds like an opportunity for you then we want to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.