Client Accounts Administrator

This upmarket global real estate agency with an enviable reputation and an international network of offices, currently has an opportunity for a Client Accounts Administrator to join the team in Richmond-upon-Thames.

Based within the vibrant lettings head office, you will be working closely with the tenancy progression, property management and renewals teams. The accounts team whilst hardworking and proactive, is equally friendly and sociable. They have created an environment that’s full of energy aiming for a good work/life balance.

Your primary role will be to manage a portfolio of clients within the lettings division performing administrative and accounting tasks. This role would perfectly suit someone with previous residential lettings experience, but it’s not essential as training will be provided. The ideal candidate will be able to manage an ever- changing workload by good prioritisation, use their own initiative and be a methodical thinker. If this sounds like you, please get in touch!

Responsibilities will include:

• Answering and solve queries from landlords, tenants, the other head office departments and branches
• Processing terminations
• Processing payments of deposit returns to outgoing tenants, as well as ensuring all accounts are accurate for new tenants on the system
• Ensuring correct fees are collected from landlords
• Managing daily payments to landlords including rent and credits
• Importing renewal deals
• Spotting inconsistencies and recognising 'red flags’ and take the appropriate actions
• Being a team player and assisting your team with additional administrative tasks as and when required.

Personal specification:

• Preferably previous experience in lettings accounts but not essential - may suit someone with a banking background, evidence of good numerously skills are important
• Accurate IT skills and methodical approach
• Excellent written and verbal communication skills
• Good knowledge of Microsoft Office, including Outlook, Word and Excel to perform required tasks
• Ability to process and organise workload quickly but accurately
• Customer service experience.

The salary on offer for this role will be in the region of £28,000 to £32,000 dependent on previous experience, plus an annual discretionary bonus. Benefits include 25 days holiday plus bank holidays, Christmas and New Year, pension, private health insurance after probation, life assurance, discount portal, and more.

After your 6 month probation period there is the opportunity for you to work 1 day per week from home.