Claims Technician

Are you a detail-oriented professional with a knack for navigating the intricate world of claims? Join our dynamic team as a Claims Technician, where you'll play a crucial role in supporting our Claims team's technical and broking functions. This is an exciting opportunity for an individual with Canadian and property lines experience, ideally hailing from an Xchanging background.

Key Responsibilities:

1. Review and Assess Claims:Evaluate and assess claims to ensure accuracy and compliance with established guidelines.
2. Proactive Issue Resolution:Anticipate potential issues and queries, deciding on effective courses of action to mitigate challenges.
3. Claims Processing and Monitoring:Process and monitor claims, addressing accounting issues and responding to client inquiries promptly. Broking claims files into the market when necessary. Handle processing and broking of bordereau files.
4. Stakeholder Communication: Liaise with clients, loss adjusters, TPAs, and attorneys to ensure optimal claim outcomes and foster strong relationships. Address issues related to claims or accounts with a customer-centric approach.
5. Record Management: Maintain organized records, reports, and files to facilitate efficient claims handling.
6. Performance Monitoring: Monitor claim outstandings and movements, identifying potential impacts on performance and business development.
7. Financial Reconciliation: Ensure the receipt of claim settlements, process payments to clients, and conduct reconciliation of funds and accounts.
8. Specialist Advice and Knowledge Sharing: Provide specialist advice and guidance in the field of claims. Share expertise and knowledge with the team to enhance overall capabilities.
9. System Proficiency: Utilize multiple specialized systems to streamline claims processes.

Qualifications and Experience:

• Minimum of 3 years’ experience in Canadian and property lines claims.
• Ideally from an Xchanging background.
• Essential: MS proficient, MS Excel; ECF; IMR; CLASS