Claims Service Adviser

Claims Service Adviser, Glasgow

Are you a Claims Handler with experience gained in handling UK commercial claims? Are you able to build strong, lasting relationships with clients and secure them the best possible claims outcomes? If so, then we might have the perfect opportunity for you working on hybrid basis with an office base in Glasgow.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About the role

As a Claims Service Adviser, you will be responsible for managing a varied portfolio of claims on behalf of an allocation of corporate, commercial clients. Yours will be a key role in ensuring all claims progress without delay and to the optimum conclusion. Responsibilities will include:

• Ensuring prompt intimation of claims to relevant insurer(s), establishing applicable coverage, and assisting client through any required disclosure or data gathering
• Co-ordinating claims from FNOL to settlement, advocating on behalf of your client and ensuring their interests are protected throughout.
• Providing expert guidance, technical analysis, and support to clients to facilitate the smooth progression of claims.
• Establishing and managing relationships with key client contacts
• Liaising with insurers, loss adjusters and other collaborators including internal servicing contacts
• Accurate management of electronic claim files, processing all correspondence and diaries within SLA
• Where required, attend claims review meetings, and produce up to date reports containing current claims experience

Skills and experience that will lead to success

• Experience of handling UK Commercial Insurance Claims within the core lines of business
• Ability to work in a fast-paced environment, displaying flexibility and adaptability yet able to work in a structured manner.
• Strong organisational skills
• Strong interpersonal skills.
• Excellent negotiation skills.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on 

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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