Claims Processor

Are you a reliable and customer-focused individual? Our client, a leading organisation in the automotive industry, is seeking a Claims Processor to join their dynamic team. As a Claims Processor, you will play a pivotal role in managing claims files and ensuring a seamless experience for customers, dealer partners, and repairers.

What you'll be doing:

• Taking charge of the management of claims files in mechanical breakdown contracts according to subscriptions taken out and in compliance with internal procedures defined by our client.
• Checking and processing warranty claims files, providing the highest level of service to customers, dealer partners, and repairers.
• Managing technical relationships with main dealer workshops and repairers, informing and managing customer and repairer communications.
• Registering any forms of dissatisfaction or complaints, ensuring a prompt resolution.
• Assessing each incoming claim (online and email) and determining if it meets the policy terms and conditions, authorising or rejecting accordingly.
• Ensuring administrative completeness of the file, including beneficiary contact details and vehicle identification.
• Promoting a positive attitude amongst the team.
• Actively participating in the improvement of claims processes, contributing to a more efficient work flow.
• Providing support to the Claims team and other departments when required.

What we're looking for:

• General knowledge of motor vehicles.
• In-depth UK Corporate Product knowledge (specific training will be provided).
• General PC skills and experience in MS Office.
• Strong teamwork skills, collaborating effectively with others.
• Excellent listening and empathy skills when dealing with customers.
• Demonstrated integrity, reliability, and accountability.
• Initiative and problem-solving abilities.
• A passion for promoting and supporting company values.

Working Hours: Rotational 8:00am - 4:00pm / 9:00am - 5:00pm, Monday-Friday

Salary: £24,000 per annum

IMMEDIATE START!

Join our client's vibrant and enthusiastic team, where you can contribute to the success of their claims department and make a real difference in customer satisfaction. Apply now to embark on an exciting career as a Claims Administrator!

Incredible company benefits including: free parking, on-site kitchen facilities, private medical and health care, auto-enrolment on pension scheme and more...

Apply directly or call Adecco Warrington to speak with a consultant.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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