Claims Performance Manager

We are working with an insurance company, based in Manchester City, who are looking to expand its established team, with the addition of a Claims Performance Manager.

Celebrating 30 years of business, they have grown from strength to strength and have impressive expansion plans over the next 5 years, which will see headcount double and increased product lines brought to market.    

Key responsibilities will include:

• Handle in an accurate and timely manner the referral of large and complex Liability claims and claims falling within the referral criteria of each program; and subsequently monitoring these referred claims in closer detail.
• Report new claims and large loss movements to interested parties/reinsurers and management as required.
• Maintain the flow of information with the Actuarial team to ensure all necessary detail is provided to assist with quarter end reviews.
• Oversee monthly analysis of claims performance of live programs with delegated authority and TPAs against expectations to ensure results are in line with forecasts.
• Undertake claims due diligence reviews on new opportunities.
• Follow up and resolve MGAs claims audits findings and actions with MGAs/TPAs, providing feedback to Audit team.
• Oversee performance of the entire Claims book, ensuring accurate reserving, control of indemnity spend, proactive claims management and excellent customer service for each product.
• Regularly assess Claims resource and structure, plan for future requirements and manage Claims related recruitment activity.
• Overall responsibility of ensuring Claims Quality Audit, Peer Review and other Claims governance processes are completed, fit for purpose and provide information required to continually improve.

To be considered:

• You will be technically competent in the intricacies and complexities of Liability losses, including Employers, Public, Product and Property Owners Liability.
• A passionate, enthusiastic and organised Leader capable of managing high levels of activity across the various departments.
• Able to quickly assimilate information and report in a clear and concise manner to stakeholders.
• Quick thinking and confident in decision making.
• Deliver on promises and build a reputation for excellence.
• A good communicator with the ability to create strong relationships and influence others.

In return you will receive a salary up to £60,000 depending on your experience.  This role will be based in the Manchester office, Monday - Friday 9:00am to 5:30pm.