Claims Handler

Key Responsibilities

Claims Handling:

• Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements.
• Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
• Delivering exceptional service to all customers, primarily by telephone and also via email & post.
• Undertaking detailed fact finds, paying great attention to detail, thereby highlighting any barriers which may prevent the claim from progressing.
• Making every effort to pursue tenants and guarantors for unpaid rents where possible in a professional and empathetic manner.
• Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place.
• Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
• Escalate where appropriate any fraud indicators highlighted from fraud measures in place.
• Carry out any other tasks that may be required of you from your line manager.

Legal Activities:

• Serve legal notices to the tenant tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks.
• Collaborate with Ligation Team and In House Solicitors to ensure that the legal service provided is robust, low risk and efficient.

Person specification

Essential:

• 3 GCSEs at grade C or above, including English and Maths
• Administrative and customer service experience
• Excellent computer skills with good working knowledge of all standard Microsoft programme
• Communicating clearly and professionally - using correct grammar both verbal and written
• Ability to demonstrate empathy - understanding of challenges which our customers face when reviewing cases.
• Collaborative Working - Works Co-Operatively as One Team
• Able to work in a fast paced environment with the ability to manage workload and handle multiple cases at the same time, meeting all deadlines
• Adapts & responds to change with a positive attitude
• Acts with integrity, showing respect and fairness.
• Leading & Developing- Drives Own Development
• Analysing & Initiating- Makes Effective Decisions
• Taking Ownership- Accepts Responsibility
• Creating & Innovating- Seeks Improvement

Desirable:

• CII FIT/CERT
• CILEx Level 3 certification in Law and Practice
• Claims Handling experience in a Legal/Insurance centred environment
• A minimum of 12 months in a FCA or SRA regulated environment
• Legal knowledge within the private rental sector

Further information:

• As well as a competitive salary we offer the following benefits -
• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to 'give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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