Claims Handler

We’re looking for a part-time claims handler to join our team for a 12 month FTC.

The role will involve handling insurance claims from cradle to grave, liaising with clients, insurers and loss adjusters to provide a first-class claims service. 90-95% of the claims are property claims but there will also be some liability and financial lines claims.

We will require 15 - 20 hours of work per week.

Our office is in the City of London. Attendance in the office will only be required a maximum of one day per week. The rest of the time working remotely is acceptable. From time to time a site visit may be required.

Duties

• Be the first point of contact for clients in the reporting of all types of claim, ensuring they receive prompt and accurate advice on how to progress the claim
• Liaise and negotiate with insurers and loss adjusters on client claims and chase for settlement.
• Deal with claims enquiries from clients, insurers and other third parties in a professional and timely manner
• Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and account handlers/executives
• Ensure all required documentation in support of claims are dispatched to insurers
• Maintain client records with up-to-date information regarding claims history
• Control your own diary system ensuring all items are followed up by the due dates.

The ideal candidate will have:

• A minimum of 3 years’ experience within the insurance industry, and a minimum of 1 year in a Claims Handling Role
• Strong interpersonal skills and excellent communication skills, particularly over the phone
• Ability to work efficiently under pressure
• Excellent planning, organisational and time management skills
• The ability to function well in a team environment
• Experience using Acturis