Claims Handler

• Job Type: Full-time
• Salary: £22,000

An opportunity for a Claims Handler, where you will play a crucial role in providing exceptional customer service and handling claims with precision and care. This position requires a professional who is adept at managing multiple tasks efficiently and with a keen eye for detail.

• Conduct telephone-based assessments and authorisation of claims
• Provide written confirmation of claims assessments and decisions.
• Address and resolve invoice payment queries.
• Ensure compliance regulatory requirements, data protection, business security, conduct risk, consumer duty, fraud, and anti-money laundering.
• Communicate clearly and professionally with clients, both over the phone and in written form.
• Participate in regular review meetings and appraisals
• Build professional relationships with peers and colleagues and support team members to achieve collective goals.
• Maintain a basic understanding of other departments’ processes and undertake general office duties as required.

• Experience in customer service and claims handling.
• Good communication skills, both verbal and written.
• Effective listening and problem-solving abilities.
• Strong organisational skills with the capacity to manage multiple demands.
• Empathetic with the ability to understand and respond to different perspectives.
• A customer-centric attitude with a proactive and results-driven approach.
• Team player who embraces change and new ways of working.
• Self-motivated with a ‘can-do’ mentality and a commitment to integrity and professionalism.