Claims Handler

Motor Claims Handler

A fast-growing multi-sector insurance business in Cardiff is hiring for a Motor Claims Handler to join it's Cardiff based team working on a hybrid basis, as a Motor Claims Handler you will be responsible for assessing motor insurance claims for indemnity, liability, and payout amounts, while also detecting potential fraud. It requires proactive caseload management, negotiation skills for claim settlements, and a focus on delivering excellent customer service. Adherence to compliance procedures is crucial to mitigate risks and ensure regulatory compliance. Additionally, the role involves contributing to process improvements, supporting team leaders, and maintaining high standards of quality, service, and productivity in line with company expectations.

Responsibilities:

• Evaluate indemnity, liability, and quantum for motor insurance claims
• Identify and refer potential fraud indicators
• Proactively manage caseloads
• Negotiate claim settlements
• Deliver exceptional service to our customers
• Adhere to the business's compliance procedures and mitigate risks to ensure regulatory and legislative compliance
• Contribute actively to process enhancements within the claims domain
• Support the Claims Team Leader in day-to-day departmental activities
• Maintain high standards of quality, service, and productivity aligned with company expectations

About you:

• Experience within a motor insurance claims environment (preferred but not mandatory)
• Exceptional communication skills with the ability to foster relationships with customers, third parties, and suppliers
• Proficiency in interpreting data to identify actionable trends
• Self-motivated and adept at collaborating within a team framework

What you'll get in return:

• We are committed to providing an outstanding working environment, dedicated to the growth and well-being of our team members. Here's a glimpse of the benefits and perks we offer:
• Competitive salary range of £22,000 - £26,000 based on experience
• Generous annual leave: 33 days (25 days + 8 bank holidays)
• Convenient central Cardiff location with hybrid working opportunities
• Continuous adaptation of work approaches to support remote and office-based collaboration
• Get in touch today if you're enthusiastic about shaping outstanding customer experiences and contributing to a dynamic insurance environment.

*You need the ability to pass a credit and DBS check - this is essential, please speak to us with any queries regarding this requirement*

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.