Claims Handler
Our client who is an Insurance Broker is looking for a Claims Handler to join their expanding Claims team in the Essex office. The purpose of the role is to handle a caseload of Commercial Claims from start to finish.
Main Duties:
- Handling claims from inception through to settlement
- Taking notifications of claims dealing with the query as appropriate and gathering relevant information from the customer and entering it into the Company computer systems, as appropriate
- Answer the telephone in a polite and professional manner
- Having a thorough understanding of policy wordings enabling sound and knowledgeable advice to be given to clients.
- Analysing a claim made by a policy maker
- Guiding policyholders on how to proceed with the claim
- Contacting third party services as and when required.
- Ability to recognise a potentially fraudulent claim and understanding the process to follow
- Ensuring fair settlement of a claim and understanding cases where full payment may not be made.
- Recognise if the customer call / query needs to be passed to a senior member of the team to advise or resolve.
- Ensure that any customer complaints are identified and handled strictly
Essential Skills Required:
- Previous experience within a similar Claims role
- Good knowledge of Commercial Insurance risks
- Excellent written and verbal communication skills
- Confident with all relevant MS office packages
Desirable:
- Good organisation skills
- Use of Open GI
- High attention to detail
- Ability to work independently and as part of a team
What you need to know:
- Permanent role
- Based in Essex
- Salary between £30,000 - £35,000
- A great opportunity to join a growing organisation with lots of training and development opportunities.
- A very inclusive and fair opportunities employer
REF: 9647
Interested? Please apply today and we will contact you by return.
MW Appointments has been recruiting in the Insurance market since 1992, so you will benefit from partnering with a market leader who possess in-depth technical understanding, comprehensive market in-sight, excellent market intelligence and well-established relationships with companies across the insurance sector.
MW Appointments is acting as an Employment Agency in relation to this vacancy.
Reference: 52474936
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