Claims Handler

Our Client, a major Insurance Broker, is expanding and is looking to recruit another Claims Handler to work in their experienced and well regarded team.

You will be working across different classes and will be involved in all stages of the claims process from first notification to settlement working closely with a large, major Client.

As Claims Handler, it will be your responsibility for providing exceptional customer service and relationship management for your client. You will have significant interaction and contact with your client, including meetings.

You will also work closely with your key client to agree the strategy and process for the notification, agreement, collection and successful settlement of this portfolio of claims.

This really is a great opportunity to use your claims knowledge, to the benefit of your client, and in an environment that values your contribution.

Our Client has successfully enabled hybrid working, so this is a role that can be performed from the office and from your home.

As a successful Claims Handler, you will:

• Carefully handle the claims negotiation process with your client, underwriters and or their appointed legal representatives and or loss adjusters.
• Proactively anticipate and present to your client the best settlement solution.
• Provide recommendations on coverage to facilitate the settlement of claims.
• Co-ordinate discussions and meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.
• Use your depth of product and market knowledge to help in resolving contentious claims.
• Engage and oversee third party providers e.g. loss adjusters, lawyers, surveyors etc.
• Technical support for pre-renewal meetings, placing and renewal

To be a successful Claims Handler you will demonstrate:

• Strong Property claims knowledge
• Knowledge of FCA requirements and standards
• Confident negotiation skills
• Enthusiastic approach to client service with strong relationship building skills
• Good analytical mind set and excellent problem-solving skills