Claims Executive - Law (Professional Indemnity)

To manage a caseload of Professional Indemnity claims for a variety of different professions - There may be involvement in D&O, cyber and Financial Institutions claims in the future. Working to ensure a high level of support for clients and insurers. To obtain the best possible claims settlements for clients as speedily as possible, providing continued support and servicing.

To review contractual documentation for clients to identify professional indemnity insurance issues arising, and communicate these to clients with appropriate sensitivity to commercial issues arising.

Key Responsibilities / Accountabilities

• Claims Handling - to handle a wide variety of claims including complex and high value matters. This may include attending client meetings and supporting clients at mediations and trials, etc.
• Contract Review - Provide additional commentary and guidance to client in relation to negotiations arising from initial review of contract with a view to positive amendment of the contract. Negotiate with third parties and their solicitors on behalf of the client regarding professional indemnity insurance issues arising, with a view to positive amendment of the contract.
• Produces articles and other Thought Leadership pieces on relevant topics of interest to our client base
• Ensure that clients, producing brokers and insurers are kept fully informed of developments relating to notifications and claims
• Prepares correspondence for clients and producing brokers, in order to inform decision making
• Provides assistance on specific accounts and undertakes administrative duties associated with these accounts
• Sets up new notifications/claims on relevant systems ensuring information is accurate and enables effective processing and tracking etc
• Undertakes prompt and accurate processing of collections, fee payments and other relevant data/ information on company systems in order to support high levels of client service and enable completion of internal processes
• Maintains accurate paper and electronic files, updating system records as appropriate
• Follows agreed processes and obtains appropriate approvals to ensure compliance with company policy and regulatory requirements
• Meets all competency requirements by undertaking training and following agreed principles policies, processes and procedures
• Develops strong relationships with internal stakeholders and external contacts to ensure service delivery best meets expectations and is compliant
• Regularly meets with brokers and underwriters in order to actively build relationships and ensure ongoing dialogue
• Develops and maintain awareness and understanding of market dynamics and related cycles, to ensure work activities are undertaken effectively

Skills and abilities needed to perform role

• Team player. Able to work closely with others and support more junior members of the team
• Good level of numeracy and literacy
• Good level of communication and interpersonal skills including, written, verbal and face to face
• Highly organised, with good planning skills
• Able to work to flexibly to achieve tight deadlines/targets
• Negotiation and influencing skills
• Able to build sustainable relationships
• Able to be proactive and work on own initiative
• Resilient and calm under pressure
• Commercial acumen
• Good attention to detail
• Law Degree Ideal.