Claims Contact Centre Agent

Office Angels are currently recruiting for a Claims Contact Centre Agent for our client based in Reading.

Role: Claims Contact Centre Agent

Location: Reading

Salary: £22,000 to £23,500 per annum depending on experience

Hours: 35 hours per week, shifts

(Early Shift - 8am until 4pm/Mid Shift - 10am until 6pm/Late Shift - 12pm until 8pm)

Benefits & Perks:

• Competitive salary of up to £23.5K with the potential to move up to a Senior Claims Contact Centre Agent and a salary increase for consistent high performance
• Basic health insurance cover (upgrade option available after probation period)
• Hybrid working (Once training is complete)
• Free bus pass for you and your family upon joining
• 25 days annual leave + bank holidays
• Discounts on high street brands, supermarkets, holidays, and cinema tickets
• Discounted train travel for you and your family after 6 months of service
• Cycle to work scheme
• Shares scheme
• Generous pension scheme
• Employee Assistance Programme - 24/7 mental health support

About Our Client:

Our client is a leading insurance company in the transportation industry. They are committed to delivering excellent customer service and are on the lookout for a confident communicator with exceptional customer service skills to join their team.

About the Job:

As a Claims Contact Centre Agent, your main responsibility will be managing new event notifications or insurance claims reported to the transportation claims call centre. You will handle inbound and outbound calls, ensuring efficient and effective communication with customers while providing excellent customer service. Additionally, you will be responsible for completing administrative tasks to assist in the investigation and payment of successful claims.

This is a full-time role based in Reading, working 35 hours per week on a shift basis (early, mid, and late shifts). The organisation prioritises the flexibility of working from home, so hybrid working arrangements will be introduced once you are fully trained.

Key Responsibilities:

• Handle new telephone notifications in accordance with standard operating procedures and key performance indicators.
• Provide world-class customer service while consistently handling inbound and outbound calls.
• Assess liability and handle calls within your authority levels.
• Plan and manage your workload to ensure maximum quality and efficiency.
• Ensure operational excellence by adhering to best practises in claims and administrative processes.
• Be vigilant in detecting potentially fraudulent claims.
• Escalate queries beyond your authority levels to your Team Manager.
• Assist with other tasks and projects as requested.

Skills and Qualifications:

• Excellent telephone manner and customer service skills.
• Strong literacy and numeracy skills.
• Ability to listen, empathise, and engage with staff and customers.
• Excellent time management and organisational skills.
• Good communication skills and quick assimilation of information.
• Computer literacy.

If you are a confident communicator with excellent customer service skills and enjoy working in a dynamic environment, we would love to hear from you. Join our client's team and enjoy the perks of a competitive salary, hybrid working, and various employee benefits. Apply today!

Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

If you are interested in this position, please send your CV to Morgan Lay at or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.