Claims Consultant/Handler

A Claims Consultant is now wanted to join a leading local mutual society in Cirencester (South Cerney), to work on Income Protection and Critical illness Claims. 

This business has experienced some impressive growth recently and have a leadership team in place to make sure this continues and have big plans for the future. They currently number 84 people in the business as a whole, so you will know most people there once you have settled in and be able to put a name to the face, and you will be working in a fantastic purpose built office on the outskirts of Cirencester! 

Due to the very low turnover of staff, this is a rarely available career opportunity for someone career minded who wants to work for a business who offer first class training and development for all its staff as well as a stable and enjoyable working environment.

They are seeking an experienced Senior Claims professional to join them. Please note to be considered you MUST have a background in Financial Services/Insurance and a minimum of 2-3 years handling health or protection product-based claims or at least 5 years plus experience in another claims area. 

You will be responsible for Managing Income Protection claims (including complaints) in line with the Society best practice, providing consultation on complex claims (including complaints) and providing technical guidance and advice to more junior members of the claims team as required.

You will also manage expectations of claimants including confidently discussing complex and sensitive medical and financial information, respond to customer needs and take responsibility for the resolution of customer enquiries as well as reviewing claims involving litigation and FOS referral and prepare reports and/or recommendations.

This is a truly fabulous opportunity to join a great local employer in Gloucestershire, who offer a warm and friendly working environment, working with a great team!

Office hours are 8:45am to 5pm with an hour for lunch, and the salary on offer is £35-39k, depending on experience, with them offering hybrid working. (You will need to be in the office at least 2 days a week)

Benefits on offer include a 10% non-contributory pension, being able to become a member of the society (with lots of perks), up to 10% annual bonus based on the society’s performance, Private health cover, 2 days paid volunteering leave, dress down Fridays, Death in service cover, and 25 days holiday (plus bank holidays) to start and on-site parking available.

If you wish to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment - General Insurance & Financial Services Recruitment Specialists.