Claims Administrator Part-time, 12 month FTC

We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Here at Havebury Housing, we are looking for an Part-time Claims Administrator (12 month FTC) to join our incredible Procurement Team! The purpose of the role is to administer tasks associated with the end-to-end insurance process and claims. You will be the first point of contact for internal and external enquires. You will also provide front line support to the business on insurance related queries. We are a Housing Association (Policyholder) submitting various types of claims to our insurers, rather than the more commonly understood way a claims handler at an insurer would handle claims received from a policyholder.

Please note this a part time role based on 22.5 hours per week. The role is also on a 12 month FTC.

Requirements

Outline of Key Responsibilities...

• Administer, monitor, and manage insurance related tasks including:

• Insurance Shared mailboxes
• Workflow documents
• Unoccupied properties list
• Claims records, including associated cost records.
• Updating internal and external parties
• Administer and complete finance processes and tasks in relation to insurance, including:
  • Processing, and journaling of monthly insurance costs.

• Insurance reconciliations, accruals, and allocations

• Set up LA6 codes in SUN.
• Support the Insurance Coordinator with managing the insurance portfolio, including:
  • Investigating the legitimacy of insurance claims.

• Supporting the management of courts cases.

• Reporting the service standards of insurance provider.

• Reviewing the accuracy of insurance documentation and the display of statutory documentation.

• Maintaining insurance claim and policy documents records.

• Liaison with staff members to understand insurance requirements.

• Responding to external and internal customer queries regarding insurance cover requirements and claims.

• Collation of relevant claims information, invoices and documentation for issuance to insurers and/or cost submissions.

We are looking for someone who has...

• An understanding of insurance and insurance markets
• Strong numerical and analytical skills with strong IT skills across Word, Excel
• Good influencing and collaboration skills
• Meticulous and diligent approach to tasks, activities and documentation
• Enthusiasm and a "can do" attitude, showing initiative and drive

Benefits

In return, we are offering...

• An annual salary of £16,327.88 based on 22.5 hours per week (£26,850.29 FTE)
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 5% - 10% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.