Claims Adjuster -Financial & Specialty Markets

Primary Details

The opportunity

• The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognized for its technical expertise. You will be responsible for handling Financial Lines claims up to a value of £500k across multiple lines of business within this area. You will be based in the Leeds office and with our FLEX@QBE policy there is scope to work from home 3 days a week.

Your new role

• You will be in a team of around 10 people and work closely with team, the Senior Adjusters and your Team Leader to help support the implementation of the overall Claims strategy to enable successful deliver of business targets.
• Communicate effectively and efficiently by telephone and email.

• Able to produce High-Quality work Consistently.
• Handling all claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible, with a focus being the Customer at all times.
• Ability to confidently handle high value claims.
• Support the development of relationships with internal and external customers.

About you

• Experience of delivering exceptional Customer Service through multiple channels including telephone, email, and video conferencing.
• Excellent computer skills; familiarity with Microsoft Office, Email, Teams.
• Effective relationship management skills.
• Knowledge of Financial Lines.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

Employer of the Year 2022Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.