Childrens Service Agent

I am currently recruiting for a Children's Service Agent on behalf of my client, a leading public sector organisation based in Leicestershire (LE3). 

An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services Business Support Team as a First Response Children’s Service Agent. The main focus will be to act as the first point of contact for Children’s Social Care service users, by phone and email.

Duties of the Children's Service Agent will include:

• To process a range of referrals received from professionals and members of the public via email and phone.
• To be responsible for a range of generic email boxes to process different types of referrals.
• To utilise case management systems for inputting and gathering accurate and timely information.
• To work with a range of internal and external agencies to ensure the safeguarding of children and young people and referral to services to achieve the best outcomes for the child.
• To communicate effectively with Social Workers, Team Managers, professionals and members of the public.

To be successful as Children's Service Agent, you will have:

• An NVQ2 in Customer Services or equivalent relevant qualification or relevant experience in a customer facing environment.
• Have experience of communicating with children, young people and their families or professionals from different agencies.
• Must be able to handle sensitive and distressing information. 
• Must have experience of handling sensitive information and accurate recording.
• Must be able to maintain a professional demeanour.

This is a full time role 37 hours per week Monday-Friday, with a pay rate of £12.81 per hour (PAYE).

Initially staff would be required to attend the office for induction training. In addition, there would be a requirement to work 3 days (on occasion 4) in the office.

Please apply today for a chance of an immediate interview! 

What Reed can offer you as a temporary employee:

• A dedicated consultant who will act as your key point of contact during and between any  bookings
• Secure & online time sheet system which is quick and easy to use
• A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure 
• A dedicated payroll team 
• Access to free training
• Access to discount club/ healthcare/ reed rewards
• Pension /paid holiday scheme/ maternity benefits
• Contacts for other Reed consultants and divisions
• Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's