Casual Care link Controller

We have a fantastic opportunity a Casual Care link Controller at Bury Council. This is a full-time temporary role for the next 6 months, with the possibility of extension.

What is the role?

Bury Council are looking for a Casual Care link Controller to provide the front-line Care-Link Service by answering all calls, assessing the required response, and contacting the appropriate service. To also conduct administration as required to support the delivery of the service, this will be based at Bradley fold in the lodge, community alarm receiving centre to get assistance to the service users.

What are your responsibilities?

• To respond to calls made to the Care-Link service from telephone alarm units, assess each situation to determine the best course of action and contact relatives, key holders, carers or emergency services as appropriate.
• Carry out routine testing of alarm units and replace batteries, reporting any faults to the suppliers’ engineer and recording all tests.
• Maintain and re-program dispersed alarms, ready for re-use and keep an accurate stock control of these alarms.
• Maintain up to date and accurate records relating to customers, accounts and operational matters, on a computerised database and ensure the security of data by making backups at required intervals.
• Liaise with Financial Services regarding new customers in the private sector.
• Ensure that the voice recording systems are operational at all times.
• Answer enquiries from the public and potential customers concerning the Care-Link service and sheltered schemes.
• Pass on repair requests to the Repair Clerk.
• Liaise with the customer’s carers to promote their health and well-being.
•  Provide information as required to assist the TEC triage team in relation to the installation of new alarm units.

What skills do you Need?

• Must have previous Casual Care link Controller experience.
• Excellent people skills, as you will be speaking to the public, and other members of staff.
• Strong IT Skills, as you will be using internal council IT systems as well.
• Valid Enhanced DBS on the update service
• Excellent telephone manner
• The working pattern is over 5 weeks on a rota basis, there is an average of 37 hours a week some weeks are more some are less. This will include evenings, nights, weekends and public holidays.

Next Steps:

To receive a full job description please apply below or email your CV to