Cask Co-Ordinator

Cask Co-Ordinator
Reports to: Depot Manager
Depot: LWC North East

Brief Overview
• Manage the whole cask process, from buying in to selling out
• Produce depot monthly cask flyer
• Maintain up to date pricing bible
• Organise monthly promotional cask drive days
• To work with Telesales, giving support and communicating fully relevant information re cask

Core Duties:
• To ensure high standards of customer service, managing cask levels and customer expectations.
• Produce a monthly depot cask flyer, from negotiating prices and deals from Brewers to the sell out price to customers. In-line with the depot flyer process and ensuring margin maintenance.
• Communicate to Telesales & Account Managers details of monthly flyer and when stock is available.
• E-mail flyers out to customers in a timely fashion.
• Take ownership of dates & stock rotation, this will minimise any short dated stock.
• Maintain the cask board within the Telesales area, to give visibility to Telesales as to what is available, dates, colour, abv & price.
• Liaise with National/Local Brewer to have Cask Drive Days. Produce up to date target lists from relevant cask information for Telesales to target.
• To promote the sale of LWC Drinks’ Signature Cask Ales.
• Maintain the buying bible with net prices, checking incoming invoices & authorise for payment.
• To ensure strong relationships with Warehouse, Account Manager & Telesales, need to be able communicate with all departments.
• Customer information to be stored on system, i.e. number of hand pulls on bar, email addresses (Cask Flyer) & preferences to Ales.
• To assist with basic administration tasks within the office

Key Skills:
• Excellent customer service skills
• Knowledge of cask ales
• Use of Microsoft Excel for spreadsheets and records
• Good team work skills
• Good communication and relationship building skills for internal and external Customers.

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.