Casework Supervisor

Do you have a proven track record in delivering and managing a customer focused service?

Are you passionate about delivering great customer service that benefits the local community?

If so, we have the perfect opportunity for you!

We are seeking someone with a strong background in casework, a passion for working with refugees, and a commitment to cultural sensitivity.

The Communities Directorate incorporates a diverse range of services, several of which operate at scale and with countywide reach to deliver significant universal customer-facing functions. The directorate provides a vital service to maintain and support a diverse range of projects and programmes.

Salary: £37,336 to £40,221 per annum with entitlement to Crawley Weighting Allowance

Contract Type: Fixed-term contact until 31 October 2024

Working Pattern: Full-time (37 hours per week) Monday to Friday

Location: Crawley Library, Southgate Ave, Crawley RH10 6HG (Hybrid and Flexible Working) The role offers hybrid working arrangements where you will be working mostly from hotels, with the expectation to visit other Council locations as required. Final arrangements to be confirmed with successful candidate.

Interview Date: Week commencing 29 April 2024

You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available

Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

The Opportunity

In this role, you will oversee a team of dedicated caseworkers providing a front-line casework service direct to individuals and families from conflict affected countries to support their relocation to the UK.

As a casework supervisor, you will work on site in hotels and within temporary accommodation to assist with day-to-day practical operational support. You will have the opportunity to make a lasting impact by empowering individuals to rebuild their lives and thrive in their new communities.

In this role, you will mentor and lead a varied casework team of approximately 8 staff including their performance management and professional development. Alongside this, you will compose and product succinct written business reports for a range of purposes such as research, project proposals or business cases proposing a course of action.

You will be afforded to opportunity to collaborate across West Sussex County Council and coordinate with partner teams and services to identify opportunities for increasing customer self-service.

About You

We're looking for someone with proven leadership and communication skill, a desire to ensure we achieve better outcomes for refugees as part our mission to secure continuous improvement in the directorate.

You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly.

Educated to degree or equivalent qualification, you will have significant experience in providing customer focused, timely and accurate advice and guidance to colleagues and the public.

You will be keen to deliver by using your own initiative, multi-tasking and able to effectively prioritise both your work and those you manage and be keen to evidence this through your ability to develop outcome-based contract performance measures.

You will have keen attention to detail, be comfortable working independently and be at ease in this fast-paced, agile environment with rapidly changing deadlines, workloads, and priorities.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Further Information

The reference number for this role is CPP00913.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an Enhanced Disclosure and Barring Service (DBS) check, 5 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.