Care Service Manager

Service Manager - Charity

Leatherhead

Our client who works within the charity sector is keen to recruit a passionate and confident Service Manager who will lead in the management of their care workers.

A role that is based in Leatherhead, with a combination of working from home and travelling around Surrey you will be managing a remote team of field caring staff.

Tasks

• Provide professional leadership and guidance to CSWs / CSAs through supervisions and observations, and staff meetings.
• Take part in the first tier Out of Hours support function for the care workers.
• Ensure maximised usage of resource hours by concise completion of rostering for sector.
• Respond to HR/Employee Relations concerns by following the organisation fact finding process.
• Monitor sickness and absence of the care workers and ensure return to work documentation is completed.
• Take lead in the recruitment and interviewing of CSWs/CSAs for allocated sector.
• Respond effectively and efficiently to client/carer enquiries ensuring clear record keeping is maintained.
• Be the first port of call for any safeguarding concerns in designated sector and ensure that fact finding process is followed correctly and reports are clear and concise.
• Attend weekly 'in office’ days to ensure that clear lines of communication and a supportive management style is established.
• Take lead with inductions of new CSWs/CSAs.
• Complete 70% reviews of service provision and ascertain whether a referral to Surrey County Council is required.
• Provide direct support when required for client visits at short notice.
• Ensure proactive management of CSW/CSA profiles on the HR system are maintained.
• Submit clear reports with regards to sector performance to Senior Service Manager each week.
• Monitor and direct the quality of reports from the care workers by completing spot checks on documentation within your sector.
• Ensure all administrative responsibilities of the Service Manager role are carried out promptly and concisely.
• Take lead in the checking and approval of timesheets in accordance with company processes.
• Review client’s support documentation in line with company processes within your sector.
• To have a good understanding of a variety of legislation, including the Care Act 2014 and Mental Capacity Act 2005.
• To always work within the philosophy and policies of the company.
• To comply with the Health & Safety at Work Act 1974 and with the company’s Care’s Health & Safety policy, paying particular attention to the reporting of dangerous situations.
• To maintain your own training and personal development and participate in 1:1 supervisions and appraisals when required.
• To respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that Equal Opportunity principles are always applied.
• To comply with the Code of Conduct.
• To undertake any other duties that may be considered commensurate with the level of the post.
• To be committed to safeguarding and promoting the welfare of adults and children with care and support needs.

Person Skills

• Care Certificate and knowledge of CQC regulations and Heath Care Act
• Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions.
• Excellent verbal and written communication skills.
• Good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software.
• Ability to develop good working relationships with team members, carers and people with care and support needs, while maintaining appropriate personal boundaries.
• Adherence to policies, procedures, and national, regional, and local guidance.
• Ability to demonstrate dignity and respect for adults and children with care and support needs.
• Understanding of the importance of confidentiality.
• Thorough understanding of the needs of unpaid carers.

Salary/Benefits

• £28,000
• 35-hour week, 9.00am - 5.00pm Monday - Friday
• Company pension scheme
• Life Assurance (2 x annual salary)

Unfortunately, due to the high number of applications PrinceWood Recruitment receive, we are only able to contact shortlisted candidates. Thank you for taking the time to apply.